Shipping & Returns

Shipping Policy

All earrings are handcrafted with care and ship out within 2–3 business days.

You will receive a shipping update once your label has been printed. Please note:

  • A printed label does not mean the package has been dropped off yet.

  • Tracking updates will begin once the postal service scans your package.

  • If you have not seen movement after 3 business days, feel free to reach out.

Return Policy — Final Sale

Due to hygiene and sanitary reasons, all earrings are FINAL SALE.

  • No returns, exchanges, or store credit can be issued for earring purchases.

  • Please double-check product details and photos before completing your order.

  • If there is an issue with your order upon arrival (damaged or incorrect item), contact us within 72 hours so we can assist you.

Your safety and comfort are our top priority, and we follow strict hygiene standards to ensure all earrings remain clean, unused, and unworn.

Questions?

We’re here to help! If you have any questions about materials, sizing, or care before purchasing, please reach out at elliottmaricollection@gmail.com.

 

Damaged or Incorrect Earrings

If you receive damaged earrings or the wrong style, please contact our customer service team within 3 days of receiving your order. We will gladly help with a replacement, refund, or store credit.

Please email elliottmaricollection@gmail.com within this 3-day window so we can assist you promptly.

Color & Design Variations

Please note that the colors and tiny design details of earrings may vary slightly due to lighting, camera settings, and screen resolutions.
Hand-finished pieces may also have slight variations in pattern placement.
These differences do not qualify as defects, and if a return is requested for these reasons, the buyer is responsible for return shipping.

Defective Earrings

We carefully inspect each pair of earrings before packaging; however, small defects can occasionally be missed. If you receive a defective pair, please contact us within 3 business days so we can make it right.
If we are not contacted within this timeframe, we may be unable to honor replacement or refund requests.

Lost Packages:

If your package has been lost or marked as "delivered" (but you haven't received it), please contact your local post office to start a claim. A claim MUST be started with your local post office, to protect you and our small business. 

Packages lost or stolen during transit are unfortunately out of our control and therefore, cannot be refunded.  

Local Pickup

  • Local pickups are available from Monday-Friday at the pick up address in your order confirmation email
  • Pickup times are 8-6 pm
  • Per our policy, turnaround times are 2-3 business days once orders are placed, but may be sooner
  • Packages are located in the BROWN PICK UP BENCH BY THE SHED